Question 1

How do I place an order?

Accepted Answer

Browse our collections and select the items you wish to purchase. Choose your size and color, then click 'Add to Cart'. Once you’ve added all desired items, proceed to checkout and follow the prompts to complete your purchase.

Question 2

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards, Apple Pay and Google Pay.

Question 3

Can I change or cancel my order?

Accepted Answer

If you need to change or cancel your order, please contact us as soon as possible at info@elamara.co.uk.(mailto:info@elamara.co.uk) If the order has not yet been processed, we will do our best to accommodate your request.

Question 4

How do I find my size?

Accepted Answer

We provide a size guide on each product page to help you find the perfect fit. If you have any specific questions about sizing, please reach out to our customer service team.

Question 5

How should I care for my garments?

Accepted Answer

Care instructions are on the garment’s label. Generally, we recommend washing in cold water and laying flat to dry to preserve the quality of the fabric.

Question 6

What materials are your products made from?

Accepted Answer

Detailed information about the materials used in our products is available on each product page. We strive to use high-quality, sustainable materials whenever possible.

Question 7

What are your shipping options?

Accepted Answer

We offer standard, express and Next day shipping options. Shipping times and costs vary based on your location and the selected shipping method.

Standard shipping 3-5 Working days
Express shipping 1-3 Working days
Next day delivery

Question 8

Do you ship internationally?

Accepted Answer

Yes, we ship to many countries worldwide. International shipping rates and times will be calculated at checkout.

Question 9

How can I track my order?

Accepted Answer

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.

Question 10

What is your return policy?

Accepted Answer

We accept returns within 28 days of physically receiving goods. Items must be unworn, unwashed, and in their original condition with tags attached. If you choose to return an item, the cost of return shipping will be deducted from your original order refund. A shipping label will be provided, and the return shipping fee will automatically be subtracted from your total refund amount once the return is processed.

Question 11

Can I exchange an item?

Accepted Answer

Yes, we offer exchanges for different sizes or colors of the same item. If you wish to exchange an item, please contact us at info@elamara.co.uk (mailto:info@elamara.co.uk)to arrange it.

Question 12

How do I return an item?

Accepted Answer

To return an item, please contact our customer service team at info@elamara.co.uk (mailto:info@elamara.co.uk)to initiate the return process. We will provide you with a return authorisation and instructions on how to send the item back.

Question 13

How do you protect my privacy?

Accepted Answer

We take your privacy seriously. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

Question 14

How can I use a promo code?

Accepted Answer

During checkout, enter your promo code in the designated box and click 'Apply'. The discount will be reflected in your order total.

Question 15

Can I use multiple discounts at once?

Accepted Answer

Only one promo code can be used per order. Discounts and promotions cannot be combined unless otherwise stated.

Question 16

Can I use a discount/promotional code on a sale item?

Accepted Answer

Discount or promotional codes cannot be applied to items that are already on sale. Discount codes are only valid on full-priced items.

Question 17

How can I contact customer service?

Accepted Answer

You can reach our customer service team via email at info@elamara.co.uk (mailto:info@elamara.co.uk)or by filling out the contact form on our website.