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  • How do I place an order?
    Browse our collections and select the items you wish to purchase. Choose your size and color, then click 'Add to Cart'. Once you’ve added all desired items, proceed to checkout and follow the prompts to complete your purchase.
  • What payment methods do you accept?
    We accept major credit and debit cards, Apple Pay and Google Pay.
  • Can I change or cancel my order?
    If you need to change or cancel your order, please contact us as soon as possible at info@elamara.co.uk. If the order has not yet been processed, we will do our best to accommodate your request.
  • How do I find my size?
    We provide a size guide on each product page to help you find the perfect fit. If you have any specific questions about sizing, please reach out to our customer service team.
  • How should I care for my garments?
    Care instructions are on the garment’s label. Generally, we recommend washing in cold water and laying flat to dry to preserve the quality of the fabric.
  • What materials are your products made from?
    Detailed information about the materials used in our products is available on each product page. We strive to use high-quality, sustainable materials whenever possible.
  • What are your shipping options?
    We offer standard, express and Next day shipping options. Shipping times and costs vary based on your location and the selected shipping method. Standard shipping 3-5 Working days Express shipping 1-3 Working days Next day delivery
  • Do you ship internationally?
    Yes, we ship to many countries worldwide. International shipping rates and times will be calculated at checkout.
  • How can I track my order?
    Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.
  • What is your return policy?
    We accept returns within 28 days of physically receiving goods. Items must be unworn, unwashed, and in their original condition with tags attached. If you choose to return an item, the cost of return shipping will be deducted from your original order refund. A shipping label will be provided, and the return shipping fee will automatically be subtracted from your total refund amount once the return is processed.
  • Can I exchange an item?
    Yes, we offer exchanges for different sizes or colors of the same item. If you wish to exchange an item, please contact us at info@elamara.co.uk to arrange it.
  • How do I return an item?
    To return an item, please contact our customer service team at info@elamara.co.uk to initiate the return process. We will provide you with a return authorisation and instructions on how to send the item back.
  • How do you protect my privacy?
    We take your privacy seriously. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.
  • How can I use a promo code?
    During checkout, enter your promo code in the designated box and click 'Apply'. The discount will be reflected in your order total.
  • Can I use multiple discounts at once?
    Only one promo code can be used per order. Discounts and promotions cannot be combined unless otherwise stated.
  • Can I use a discount/promotional code on a sale item?
    Discount or promotional codes cannot be applied to items that are already on sale. Discount codes are only valid on full-priced items.
  • How can I contact customer service?
    You can reach our customer service team via email at info@elamara.co.uk or by filling out the contact form on our website.
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